Refund policy



1.1. We want your Order to bring you complete satisfaction. Subject to certain exceptions described below, if you are not satisfied for any reason, we will gladly accept the return of the Product within 14 days of receipt, at your expense. To return an item to us, please follow our returns procedure outlined below.

1.2. All Products must be returned to us in unused and new condition, with all the original packaging used for transport and the Product, protective materials and labels in the appropriate places.

1.3. We refuse any return if the Product shows signs of handling other than those necessary to establish the nature, characteristics and operation of the Product, or if it has been used or modified in any way from its initial state. , or if the period mentioned above and in paragraph 1.1 has passed.

1.4. Personalized, made-to-measure, out-of-stock and specially ordered Products at the request of the customer are considered final sales and cannot be returned for exchange or refund.
Products benefiting from a sale, specific reduction or any other exceptional discount cannot be returned. Products modified at the customer's request, before shipment, requiring specific adjustments (tuning, string pull and other adjustments requiring even minimal modification of the instrument) cannot be returned. Return shipping costs are the responsibility of the customer. In the event of free delivery, offered or not, following a commercial or specific gesture (express delivery, Saturday), the outward shipping costs are the responsibility of the customer and will be deducted from the amount of the refund, unless otherwise agreed with our service. customer base.

1.5. To be able to return one or more products, you must obtain an RMA number. Without this number, your return will not be accepted.

1.6. The return is made from the country where the Product was delivered.

1.7. To return a Product to us, please follow our return procedure below:

- You must contact Guitars Rebellion by calling +33(0)1 45 86 49 80 or by sending an e-mail to info.grebellion [a], within 14 days of receipt of the Product,
- Our team will then ask you a few questions to make an initial assessment of the situation, taking into account the return conditions described in this article 1,
- Provided that this first assessment confirms that the return conditions seem to be met, our team contacts our carrier and you are contacted either by him or by our team to organize the shipment,
- You deliver the Product to our carrier,
- You receive an email confirming receipt by Guitars Rebellion of the returned Product,
- Guitars Rebellion checks the condition of the Product and, provided that the conditions set out in paragraph 1.3 are met, reimburses you the full price.

1.8 We will refund to you the price paid for the Product using our preferred method of payment, unless another method has been expressly agreed. Guitars Rebellion does not bear the cost of returning the Product. We process the refund as soon as we receive the returned Product.

1.9 Please note that products shipped outside the European Union do not benefit from this return policy. Due to customs barriers and the application of French VAT on imports from foreign territory, we cannot accept product returns, except for one of the following reasons: breakage, defective or non-compliant product.